Our terms and conditions

Updated January 26, 2026

 

1. Purpose of these terms and conditions

The purpose of these general terms and conditions (hereinafter referred to as the “General Sales Conditions” or “GSC”) is to set out the terms and conditions under which GALIBIER, a SAS with share capital of €10,000 whose registered office is at 65 rue des Tuiliers 38430 Saint Jean de Moirans, registered under number 985 047 489, whose legal representative is Éric Forestier (hereinafter the “Vendor”), a retailer of footwear, sells to a consumer customer (hereinafter the “Customer”) one or more products as described in the Sales Order (hereinafter the “Product(s)”).

 

For orders delivered in France or Belgium, the following articles of these GCS apply. For orders delivered in another country, the Customer is redirected to the payment interface of our partner Global-e, which acts as official seller (“Merchant of Record”). The sales contract is then concluded between the customer and Global-e, and Global-e’s general terms and conditions of sale apply: https://www.global-e.com/tos-fr

 

2. Contract documents

The Contract which governs the contractual relationship between the Parties (hereinafter the “Contract”), is made up of the following contractual documents: The Order placed on the Seller’s website (hereinafter the “Site”) These General Terms and Conditions of Sale (GTCS).

 

3. Formation of the Contract

The Products selected by the Customer are those referred to in the Order placed on the Vendor’s website at the following address: www.galibier.com It is hereby specified that Orders placed online by the Customer from the Site constitute contracts concluded at a distance, within the meaning ofarticle L. 221-1 of the French Consumer Code. The Customer acknowledges that he/she has read the contents of this Contract before committing himself/herself, which includes the mandatory pre-contractual information specified inarticle L221-5 of the French Consumer Code. The Customer agrees to receive a copy of this Contract electronically.

 

The Order Steps are as follows:

1°From the product page, by selecting the desired size and quantities 2°Clicking on the “Add to cart” button, then “View cart” or “Continue shopping” 3°From the cart page, the Customer can correct the quantity and view the total price and its breakdown (amount excluding VAT, tax, delivery charges, amount including VAT), then is invited to click on “Finalize my order” 4°The Customer is then invited to log in or create an account, and enter his/her delivery address. The delivery address information determines the price, currency and delivery charges. The Customer then chooses the delivery method (home delivery or relay point), followed by the payment details (credit card, PayPal, American Express, Apple pay, etc.) 5°The Customer is also invited to read and accept these General Terms and Conditions of Sale and the Personal Data Information Policy before making payment by clicking on the “Proceed to payment“button Up to the payment stage, the Customer may modify the Order, in particular any errors made when entering his/her data, by returning to the previous screens.

 

Final acceptance of the Order is therefore made by paying for the Order. A confirmation of the Order placed is presented on the Site after confirmation of payment. The Order confirmation includes a summary of the contents of the Order, the Order number, the date of the Order, the amount of the Order and the Customer’s delivery address. The Order confirmation is sent to the Customer at the same time by e-mail, to the address provided. The Vendor reserves the right to block an Order, particularly in the event of suspected fraud or proven fraud (compromise of identifiers, etc.).

 

4. Conditions applicable to Products

 

 

4.1 Product availability

When placing an Order, the Customer can check whether or not the desired Product is in stock. A Product that is not in stock cannot be ordered. The Vendor undertakes to make every effort to provide the Customer with information concerning the availability of the various Products. In the event of definitive unavailability revealed after the Order has been placed, the Customer will be informed as soon as possible by e-mail and will be reimbursed in full for the costs incurred in placing the Order

 

4.2 Place of delivery – delivery charges – customs charges

Products are delivered to the shipping address indicated by the Customer, or to a relay point. The shipping address may be different from the billing address. The geographical delivery zones and possible relay points are those indicated on the Site at the date of the Order. Deliveries are made via the DHL service. Customs duties are paid by the Seller

 

4.3 Delivery times

The Products sold to the Customer are delivered within the delivery times indicated at the time of the Order. The Vendor undertakes to respect the agreed delivery times, it being specified that the maximum delivery time for Products from dispatch of the Order is 10 working days. In the event of any significant delay in delivery known to the Vendor, the Customer will be informed by e-mail

 

4.4 Inspection of Products on receipt – After-sales service

The Customer undertakes to check the Product(s) upon receipt and to mention any reservations upon delivery, in particular in the event of damage to the package or non-conformity with the Order. The Customer shall notify the Vendor of any reservations regarding the Product(s) delivered within a reasonable time following the date of receipt of the Products to the customer service department at the following address: service@galibier.com The Vendor undertakes to reimburse the Customer, apply a discount or issue a credit note for a period of one year, if, after verification, the complaint made in the prescribed form and time proves to be well-founded (see sections on the right of retraction and guarantees).

 

The postal address for all Product returns is as follows: GALIBIER – 65 rue des Tuiliers 38430 Saint Jean de Moirans

 

4.5 Questions

For any information on the status of the Order, or if you have any questions, the Customer Service Department is available to help you either by telephone on +33 4 85 40 00 38 (price of a local call from a landline), open Monday to Friday from 9:30 am to 4:30 pm (closed on Saturdays, Sundays and public holidays), or by e-mail: service@galibier.com

 

5. Product warranties

 

 

5.1 French legal warranties

All customers benefit from the guarantee against hidden defects in accordance with articles 1641 to 1648 and 2232 of the French Civil Code. The Vendor is liable for hidden defects in the item sold which render it unfit for its intended use, or which impair this use to such an extent that the buyer would not have purchased it, or would have paid a lower price for it, had he or she been aware of them.

 

The seller is not bound by apparent defects of which the buyer has been able to convince himself. In the case of articles 1641 and 1643, the buyer has the choice of returning the thing and having the price refunded, or keeping the thing and having part of the price refunded.

 

If the Vendor was unaware of the defect, he will only be obliged to refund the price and reimburse the purchaser for the costs incurred by the sale. The action resulting from redhibitory defects must be brought by the purchaser within two years of discovery of the defect.

 

The consumer customer has a period of two years from the date of delivery of the goods in which to bring an action under the legal warranty of conformity in the event of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity, and not the date of its appearance. When the contract for the sale of the good provides for the supply of digital content or a digital service on a continuous basis for a period of more than two years, the legal warranty is applicable to this digital content or digital service throughout the period of supply provided. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service, and not the date of its appearance. The legal warranty of conformity entails an obligation on the part of the professional, where applicable, to provide all updates necessary to maintain the conformity of the good. The legal warranty of conformity entitles the consumer to repair or replace the good within thirty days of his request, free of charge and without any major inconvenience for him.

 

If the good is repaired under the legal warranty of conformity, the consumer benefits from a six-month extension of the initial warranty. If the consumer requests repair of the good, but the seller imposes replacement, the legal warranty of conformity is renewed for a period of two years from the date of replacement of the good.

 

The consumer may obtain a reduction in the purchase price by keeping the good, or terminate the contract by obtaining a full refund against return of the good, if :

1° The professional refuses to repair or replace the good; 2° The repair or replacement of the good takes place after a period of thirty days; 3° The repair or replacement of the good causes a major inconvenience for the consumer, in particular when the consumer definitively bears the costs of taking back or removing the non-conforming good, or if he bears the costs of installing the repaired or replacement good; 4° The non-conformity of the good persists despite the seller’s unsuccessful attempt to bring it into conformity.

 

The consumer is also entitled to a reduction in the price of the goods or to rescission of the contract where the lack of conformity is so serious as to justify immediate reduction in the price or rescission of the contract. In this case, the consumer is not obliged to request repair or replacement of the goods beforehand. The consumer does not have the right to rescind the sale if the lack of conformity is minor. Any period during which the goods are immobilized for repair or replacement suspends the warranty that remained in force until delivery of the repaired goods. The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the French Consumer Code.

 

Any seller who obstructs the implementation of the legal warranty of conformity in bad faith is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of average annual sales (article L. 241-5 of the French Consumer Code). Consumers also benefit from the legal warranty against hidden defects under articles 1641 to 1649 of the French Civil Code, for a period of two years from the discovery of the defect. This warranty entitles the consumer to a price reduction if the good is kept, or to a full refund in exchange for the return of the good. Legal warranties do not cover: – unsuitability of the Product for the Customer’s needs – misuse/installation or use/installation not in accordance with the intended purpose – modification of the Product – improper maintenance or storage of the Product – normal wear and tear of the Product

 

5.2 Extended warranty (commercial warranty)

A commercial warranty extension of an additional twelve (12) months from the expiry of the legal warranty applies under the following conditions: This warranty extension covers exclusively manufacturing defects in the Product.

The warranty extension is free of charge and applies: -automatically to Customers who have purchased a Product on the Site-to Customers who have made their purchase through another point of sale, provided that they make the request and have an account on the Site: www.galibier.com The warranty extension request is made via a form available on the Site. The Customer must provide the necessary information, including proof of purchase and Product references. A confirmation of registration will be sent to the Customer once the request has been validated by the Vendor. This warranty extension clause does not modify the rights granted by the legal warranty. The extension is an additional benefit offered by the Vendor for a limited time under the conditions set out above.

 

6. Right of withdrawal

Existence of the right of withdrawal You have the right to withdraw from this contract without giving any reason within a legal period of 14 days, extended commercially to 31 days. The withdrawal period expires 31 days after the day of delivery of the order. To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous statement (e.g. letter sent by post or e-mail). You can use the model withdrawal form, but this is not obligatory. For the withdrawal period to be respected, it is sufficient for you to send your communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period. The right of withdrawal applies exclusively to unaltered products in new condition. Thus, any use of the product that alters its new condition prohibits the exercise of the right of withdrawal. Exercising the right of withdrawal The customer may use the model withdrawal form below, but this is not obligatory. They may also retract from their customer space under the heading “My purchases and returns”, or to the following address: 65 rue des Tuiliers 38430 Saint Jean de Moirans – by e-mail: service@galibier.com – or from the form on the Siteby clicking here For the retraction period to be respected, the Customer simply needs to notify their intention to retract in writing before the expiry of the period Model retraction form that the Customer may use (not obligatory)For the attention of the Vendor :
I hereby notify you of my retraction request relating to Order no. ______ and received on ___________ Reference of the Product to be returned ________ Customer’s name _______________ Customer’s address ______________ Email _________________ ________________ Date Signature (only in case of notification of the present form on paper) ______________ Terms of return The Customer shall return the Product(s), without undue delay and, in any event, no later than 31 days after electronic notification of withdrawal to the Vendor, to the following address: GALIBIER – 65 rue des Tuiliers 38430 Saint Jean de Moirans, in their original packaging, accompanied by all the elements with which they were delivered to the Customer, as well as the following documents. The customer must write on the parcel: “RETURN ORDER” Customer service will give the customer a return label to stick on the parcel, which must be left at a relay point.

 

Effects of withdrawal In the event of your withdrawal from this contract, we will refund all payments received from you, including delivery costs (with the exception of any additional costs arising from the fact that you have chosen a delivery method other than the less expensive standard delivery method offered by us) without undue delay and, in any event, no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. We will make the refund using the same means of payment you used for the original transaction, unless you expressly agree to a different method; in any event, this refund will not incur any costs for you. The customer also has the option of receiving a credit note rather than a refund.

 

7. Financial conditions

 

 

7.1 Product prices

The prices of the Products in force are those indicated on the Site at the time of the Order. The price of the Products and the currency may vary according to the country of delivery selected by the Customer (euro / US dollar / pound sterling / Japanese yen). Prices exclusive of tax and VAT are indicated at the time of the Order. Taxes (VAT) and delivery charges apply depending on the delivery zone selected. These taxes and charges are indicated to the Customer when the Order is placed. The Vendor also reserves the right to offer preferential rates. The conditions and duration of these advantages will be presented on the Site or communicated to the Customer.

 

7.2 Possible customs charges and taxes for Products

When the Customer orders Products for delivery overseas or outside the European Union, he/she is considered as an importer of the Products. As such, he/she must comply with all laws and regulations of the country in which he/she receives the Products. The Customer may be subject to import duties and taxes, which are collected when the package reaches its destination. The Seller is responsible for any customs duties applicable to the Products.

 

7.3 Payment of the price

The price of the Products is payable in full when the Order is placed. Payment can be made by credit card, PayPal, American Express, ApplePay, etc. Depending on the country concerned, other means of payment are available on the Site.

 

7.4 Electronic invoices

The Customer is hereby informed and agrees to receive the invoice corresponding to his/her Order by e-mail.

 

8. Product repair services

The Vendor offers on the Site a repair service for Products sold on the Site or by an authorized reseller, whether these Products are under warranty or out of warranty. The Customer must submit a repair request using one of the specific forms available on the Vendor’s Site. The Customer chooses the appropriate form depending on the coverage of the Product: For Products covered by the legal warranty or extended warranty (if subscribed), the Customer must fill in the expertise request form. Repair is offered if the reported defect relates exclusively to one or more manufacturing defects in the Product recognized by the Vendor. The form includes a description of the defect, clear photographs of the Product and the Customer’s address. For Products not covered by warranty, the Customer must complete the repair request form. In this case, a charge will be made for the repair. Once the form has been completed, the Customer is informed of the cost of repair, which must be paid to finalize the request. The form also includes a description of the repair required, photographs of the Product, and the Customer’s address and personal details required to process the request. After receiving the request, the Vendor’s customer service department will analyse it to check that it is in order. -If the request is in order, the Vendor will provide the Customer with a DHL transport label to affix to the parcel for repair, which the Customer will drop off at a relay point. The Vendor undertakes to process repairs as soon as possible after receipt of the Product and validation of the reported defect. -If the request is not compliant, the repair is rejected and no transport label is sent. In the case of a paid repair, the amount paid by the Customer at the time of the request will be refunded, using the same means of payment as for the payment, unless the Customer expressly requests another means of payment.

 

9. Intellectual property rights

The Vendor holds the intellectual property rights to the Product(s) sold to the Customer, in particular the Galibier trademark. The Customer acknowledges that the present contract does not confer any intellectual property rights to the Products. The sale of the Products hereunder shall not be construed as the transfer of any intellectual property rights whatsoever, within the meaning of the French Intellectual Property Code. The Customer undertakes not to infringe the Seller’s intellectual property rights in any way whatsoever, and not to carry out any acts likely to result in the counterfeiting of all or part of any element or component of the Products.

 

The Customer is hereby informed that failure to comply with the present provisions may expose him/her to legal action (unfair competition, counterfeiting, etc.). The Customer also agrees not to resell the Product(s) ordered and to use them for strictly personal purposes.

 

10 . Force Majeure

The Vendor shall not be held liable for any delay or failure in the performance of any of its obligations under this Agreement or an Order made pursuant to this Agreement, if said delay or failure is due to the occurrence of a case of force majeure as usually recognized by the jurisprudence of French courts and tribunals.

 

Notwithstanding the cases of force majeure usually recognized by the jurisprudence of French courts and tribunals, by express agreement between the Parties, the following are considered to be cases of force majeure : acts of terrorism, war, total or partial strikes and lock-outs by third-party companies affecting the service, bad weather, epidemics, blockage of roads, means of transport or supplies for any reason whatsoever, pandemics, earthquakes, fire, storms, floods, water damage, government or legal restrictions, legal or regulatory changes to forms of marketing, blockage of telecommunications (France Télécom networks or technical center).

 

The Customer wishing to invoke a case of force majeure must notify the Vendor by registered letter with acknowledgement of receipt as soon as possible after becoming aware of such an event. As soon as the effects resulting from the force majeure event invoked have disappeared, the Vendor will inform the Customer without delay by any means and will immediately resume performance of its obligation. In the event that the effects resulting from the event constituting force majeure persist for more than one (1) month, the Parties agree that the present Contract may be terminated ipso jure on the initiative of the most diligent Party by registered letter with acknowledgement of receipt.

 

11. Subcontracting / assignment

The Customer gives the Vendor general authorization to subcontract all or part of the services to any service provider of its choice, in particular for the transportation of Products. In any event, the Vendor shall remain liable to the Customer for the proper performance of the Contract and the services by any subcontractor it uses. The Vendor is also authorized to assign the Contract to any assignee of its choice. In the event of assignment of this Contract by the Vendor, the Customer accepts that the Vendor shall not be jointly and severally liable for the proper performance of the Contract by the assignee. Any assignment, subrogation, substitution or other form of transmission of this Contract by the Customer is prohibited without the Vendor’s prior written consent.

 

12. Liability

In accordance with the legal provisions in force, the Vendor is automatically liable to the Customer for the proper performance of the obligations arising from the Contract concluded at a distance. However, the Vendor may be exempted from all or part of its liability by proving that the non-performance or improper performance of the Contract is attributable either to the Customer, or to the unforeseeable and insurmountable act of a third party to the Contract, or to a case of force majeure. The Customer is solely responsible for the choices it makes. Accordingly, the Parties agree that the Vendor cannot be held liable for the unsuitability of a Product for the Customer’s needs. The Vendor is only liable for the services expressly assigned to it under this Contract. The Vendor cannot be held liable for the misuse, poor maintenance and/or intensive use of the Products by the Customer.

 

Nor shall the Vendor be held liable for any harmful consequences linked to the communication network or the Customer’s Internet access failures. Lastly, the Vendor may only be held liable for direct damage attributable to it in respect of the performance or non-performance, even partial, of its obligations under the Contract.

 

13. Agreement of proof

The Customer acknowledges the validity and probative force of electronic exchanges and recordings made on the Vendor’s Site and accepts that said recordings have the same probative force as a handwritten document signed by hand. All data and computer or digital files recorded on the Site, and more broadly on the Vendor’s computer infrastructure, shall be considered as proof of the facts to which they relate.

 

14. Personal Data

Within the framework of the Contract, the Vendor may be required to process the Customer’s personal data. The rules governing the protection of personal data are set out in the privacy policy available on the Site.

 

15. Miscellaneous provisions

Each of the clauses of this Contract must be interpreted, as far as possible, in such a way that it is valid under the law applicable to it. If any provision of this Agreement is found to be illegal, invalid or unenforceable by any competent court or administrative authority pursuant to an enforceable decision, such provision shall be deemed unwritten, without affecting the validity of the remaining provisions, and shall be replaced by a valid provision of equivalent effect, which the Parties undertake to negotiate in good faith, and as the Parties would have agreed had they known of the illegality, invalidity or unenforceability of such provision.

 

The fact that a Party does not avail itself of any provision of this Agreement shall in no way constitute a waiver of its right to demand compliance with each of its clauses and conditions.

 

16. Applicable law – Jurisdiction

The French version of these General Terms and Conditions of Sale shall prevail over any foreign version. The Contract is governed by French law. In accordance with articles L 611-1 et seq. of the French Consumer Code, the consumer customer has the right to have recourse, free of charge (excluding any legal or expert fees), to a consumer mediator with a view to amicably resolving a dispute with the Vendor.

 

The Vendor subscribes to the FEVAD (Fédération du e-commerce et de la vente à distance) e-commerce mediator service, whose contact details are as follows: 60 Rue La Boétie – 75008 Paris– http://www.mediateurfevad.fr.

 

After unsuccessful prior written application by the Consumer to the Vendor’s Customer Service department, the mediator’s service may be contacted for any consumer dispute which has not been settled.

 

In the event of a dispute with a Customer which has not been settled amicably, jurisdiction is expressly attributed to the court of the defendant’s place of residence, in accordance with article 42 of the Code of Civil Procedure, or, at the latter’s choice, to the place of actual delivery of the Product sold, or the place of performance of the services, in accordance with article 46 of the Code of Civil Procedure