Your warranty claim has been recorded

Here are the steps involved in processing your request :

1. Our customer service team and our shoe repair specialist will review the details of your request
2. If a physical inspection is required, we will send you a prepaid shipping label in a separate email so you can return the item to us
3. Once we receive the pair, our shoemaker will conduct a physical inspection
4. Based on the results of this assessment, we will propose a tailored solution